Policies

A 24 HR notice is mandatory to reschedule or cancel the following services.

• Pet Sitting: Daily Visits
• Dog Walking
• Dog Training

Failure to give The Royal Family a 24 HR reschedule or cancellation notice WILL result in a $25 FEE or forfeit of the service regardless if it was paid for or not.

You may need to change the dates of your overnight service. Due to this we ask that you have concrete dates at the time of booking. Changes after booking may present scheduling issues and converge with other overnights or services that have already been booked. Date changes after a booking that is confirmed through your client portal are subject to The Royal Family’s availability. This may result in a refund of the retainer fee if dates are changed 14 days prior to your originally scheduled departure date and a complete cancellation of the overnight service due to The Royal Family’s lack of availability.

Please note canceling or rescheduling a service will make you subject to what The Royal Family has as availability. Space is LIMITED.

The Royal Family requires a retainer/cancellation fee of $250 upfront to book three or more overnight stays with our sitters. In the event you need to reschedule you may be subject to The Royal Family’s availability. Please notify your sitter of any changes or cancellations immediately. In the event of a cancellation you will automatically be charged the $250 from the card you have on file considering we have to hold those dates for you.

You must have a card on file to book any overnights or dog walking services.

You must have a card on file with your veterinarian and your sitter/walker must be authorized to facilitate taking your pets to your preferred vet in your absence.

All package credits will expire after six months from the original purchase date. A no call/no show to a lesson will result in a forfeited lesson. A 24 HR notice is required to cancel or reschedule. Failure to cancel or reschedule prior to 24 HRS may result in a $25 FEE or a forfeited lesson at The Royal Family’s discretion.

Please note if you are rescheduling a lesson then you will be subject to The Royal Family’s availability.

Please understand all services and bookings are on a first come, first served basis. Meaning if The Royal Family is already booked and unable to accommodate you then we will be referring you to other companies similar to ours that we know, love and trust so your needs are met. There is no guarantee Lord Of The Leash Pet Solutions, LLC or any other company we refer you to will be able to accommodate you. Due to this we ask that you book with us as far in advance as possible. At the time of a cancellation you will be charged $250 for any stay that was scheduled to be longer than three nights.

To be eligible to book and to complete a booking for pet sitting or dog walking services, a card must be on file in your client portal. You will not be charged unless stated otherwise by Lord Of The Leash team members and we will always ensure we have your permission first.